FAQ

Do you make and decorate your branded clothing?
No. At Kindred we are primarily focused on the design and manufacture of snowboards, skis and splitboards. We are not garment makers.

How long does it take for my clothing order to be fulfilled?
Items that we have in stock will ship out in 3-5 business days.  Items that are temporarily out of stock will be considered pre-ordered and we'll ship as soon as printing/fulfillment is complete. 

Can I buy a custom snowboard or skis through this online store?
No. We are only offering sales of our Limited Edition Series boards and skis through this online store. For custom builds we prefer to connect directly with you to arrange the details. Please send us an email if you are interested in chatting about a custom build.

How long does it take to build and ship my snowboard or skis?
Limited Edition snowboards and skis that are in stock will leave our shop within 3-5 business days.  Transit time will vary depending on your location.  If we don't have what you're looking for already pre-built we will build it to order.  Lead times vary depending on the time of year and the volume of custom work.  Please contact us prior to payment if you are concerned about lead time.

What materials do you use to build your snowboards splitboards and skis? 
Have a look at our website for a list of materials.

If you have other questions or concerns connect with us by emailing ride@kindredsnowboards.com and we'll add your questions and their answers to this FAQ.